DefineDebug ("we", "us", "our") respects your privacy. This policy explains what information we collect through definedebug.com, how we use it, and the choices you have.
Information we collect
- Information you give us — when you use our contact form, email us, message us on WhatsApp or book a call, we receive details such as your name, email address, phone number, budget range and anything you write about your project.
- Project information — if you become a client, we receive the files, account access and business information needed to deliver your project.
- Technical information — like most websites, our hosting provider may automatically log basic data such as your IP address, browser type and pages visited, for security and performance.
How we use your information
- To reply to your enquiry and prepare proposals or quotes
- To plan, build, deliver and support your project
- To send invoices and manage payments
- To keep our website secure and working properly
We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing without your consent.
Third-party services
We use trusted third-party tools to run our website and business. These services process data on our behalf under their own privacy policies:
- Formspree — receives and forwards contact form submissions
- Calendly — schedules consultation calls
- WhatsApp — for messages you choose to send us
- Google Fonts — serves the fonts used on this site
Confidentiality of your project
Everything you share about your idea or business is treated as confidential. We are happy to sign a Non-Disclosure Agreement (NDA) before any detailed discussion.
Data retention
We keep enquiry information only as long as needed to respond and follow up. Client project records are kept for as long as necessary to provide support and meet legal, tax and accounting obligations.
Your rights
You can ask us at any time to access, correct or delete the personal information we hold about you, or to stop contacting you. Email us at hello@definedebug.com and we will respond within a reasonable time.
Security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its "Last updated" date.
Contact us
If you have any questions about this Privacy Policy, contact us at hello@definedebug.com.